Privacy Policy

This Privacy Policy explains how our company collects, uses, discloses, and protects information when you visit our website, use our mobile or desktop applications, or interact with any related services. We are committed to safeguarding your information and maintaining transparency about our data practices.

Information We Collect

Information you provide directly

This includes contact information such as your name, email address, phone number, and any other details you submit through forms, support requests, surveys, or account creation.

Information collected automatically

When you interact with our services, we may collect usage information such as device type, operating system, app version, IP address, browser type, session data, pages viewed, interactions with app features, and error reports.

Information from third parties

Some information may be provided by analytics platforms, authentication providers, payment processors, or advertising partners depending on the features of the app or site you use.

How We Use Information

We may use collected information to:

  • Provide and maintain our services
  • Improve performance and user experience
  • Respond to support requests and communicate with you
  • Analyze usage trends and troubleshoot issues
  • Develop new features and products
  • Ensure security and prevent fraud
  • Comply with legal obligations

Sharing of Information

We do not sell personal information. We may share information in the following situations.

Service providers

We may share information with trusted vendors that help us operate our services such as hosting providers, analytics partners, customer support tools, payment processors, and marketing platforms. These providers are permitted to access information only to perform tasks on our behalf.

Business transfers

In the event of a merger, acquisition, or sale of assets, information may be transferred as part of the transaction.

Legal requirements

We may disclose information when required to comply with law, legal processes, court orders, or to protect the rights and safety of our company, our users, or others.

With your consent

We may share information for any other purpose that you authorize.

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to enhance the user experience, track performance, and understand how people use our services. You may adjust your browser settings to refuse cookies though doing so may limit some functionality.

Data Retention

We retain information for as long as necessary to provide our services, resolve disputes, enforce agreements, comply with legal obligations, and support business operations. Retention periods may vary depending on the type of data and how it is used.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, or misuse. While we work to secure your data, no method of transmission or storage is completely secure.

Your Rights

Depending on your region, you may have certain rights regarding your information. These may include the ability to access, correct, delete, or restrict our use of your information. You may also have the right to withdraw consent or object to specific processing activities. Requests can be submitted through our support channels.

Children's Privacy

Our services are not intended for children under thirteen. We do not knowingly collect personal information from children under thirteen. If we learn that a child has provided personal information, we will promptly delete it.

International Transfers

Information may be stored or processed in countries other than your own. These locations may have different data protection laws. We take steps to ensure that transfers comply with applicable requirements and that your information remains protected.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted signifies acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact our team at info@moontidelabs.com .